Returns & Exchanges | Luxury Time NYC
At Luxury Time NYC, we stand behind the authenticity and quality of every timepiece. If you are not completely satisfied with your purchase, you may return your unworn watch in its original condition within 14 days of delivery.
Initiate Your Request
Contact our concierge team via email or our online portal to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the timepiece in its original manufacturer box with all warranty cards, manuals, and protective films intact.
Insured Shipping
Affix the provided prepaid, fully insured shipping label and drop off the package at an authorized carrier location.
Inspection and Refund
Once our master watchmakers verify the watch's condition, your refund will be processed to the original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing